Refund and Cancellation policy

Refund policy: Our customers can always claim for a refund if there is valid reason for the return of the item. Trollyman’s professional team will surely address the complaint and replace the product if the customer expresses dissatisfaction regarding the freshness, quality, packaging, or price of the received product. Customers can contact our customer service team for correct information regarding the return process. You can return or replace the purchased item or product only if you inform us within 3 hours from the time of delivery. Trollyman follows a strict refund policy for our goods. In case of a refund, the refund amount will be credited to the same account from which you had made the payment from. The time taken for the money to show in your account may vary depending on your bank’s processing time.

Cancellation by Site / Customer: You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If Trollyman suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.